One of the common concerns we hear from our online customers is “But what if I order the wrong size?”. We accept that is a real concern about buying online so Farah offers a no-hassle full refund or exchange policy as follows:
- If for any reason you wish to exchange or refund an item you must, within 3 business days of receiving the goods, notify us by email to firstname.lastname@example.org.
- The customer is responsible for return postage and we will send out replaced items free of charge.
- Items to be returned must be done so within 7 business days and be in perfect condition, unused and unwashed with all original ticketing and labels intact.
- Items are to be returned to Farah Australia, PO Box 615, Alexandria NSW 1435
We also recommend that you send the goods back in a trackable post bag and keep a record of the tracking number.
So go ahead, buy your favourite pants or shorts from Farah, and if you order the wrong size be assured you can exchange or return these items without any hassles.